At PlumbFix, we believe strongly in protecting the privacy of our users' personal information. This statement describes the privacy practices we apply to the PlumbFix website.
If you have questions or concerns regarding this statement, you should contact us.
1. The information we collect
When you make an enquiry to us, we may ask you to provide your full name, title, company name, telephone number, and possibly also your extension/direct line, mobile, email address, and the service(s) you are interested in. This information will be used to process your enquiry and will be stored on our system, but will not be used for marketing purposes.
Like most standard website servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. (IP addresses are tied to personally identifiable information to enable our web-based service).
2. Sharing and use of information
The over-riding principle we apply is: We do not sell lists of our customer's email addresses to other third parties.
3. Place of processing
The personal information held by us is held on and processed by computers situated in the United Kingdom.
4. Contacting PlumbFix
If you have any questions about this privacy statement, the practices of this site, or your dealings with PlumbFix, you should contact us.
5. Links to third party sites
Our site may contain links to other sites. PlumbFix is not responsible for the privacy practices, or the content, of those web sites.
6. Data Protection Information
You can obtain further information about data protection laws by visiting the Information Commissioner's website at www.dataprotection.gov.uk.
7. What else you should know about Privacy?
Remember to close your browser when you have finished your user session. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe. You as an individual are responsible for the security of, and access to, your own computer.
Please be aware that whenever you voluntarily disclose personal information over the Internet that this information can be collected and used by others. In short, if you post personal information in publicly accessible online forums, you may receive unsolicited messages from other parties in return. Ultimately, you are solely responsible for maintaining the secrecy of your usernames and passwords and any account information. Please be careful and responsible whenever you are using the Internet.
8. General Terms & Conditions
Please read carefully the following Terms and Conditions. They apply to the Website www.pdhfix.co.uk which is owned and operated by PlumbFix and, by accessing the Website, you are agreeing to abide and be bound by such Terms and Conditions. Terms and Conditions relating to Plumbfix services are displayed separately.
No charge is made for your use of the Websites (unless otherwise stated), although you should be aware that telephone call charges, at rates determined by your telephone operator, may apply.
In these Terms and Conditions the following terms shall have the meanings set out below:
"Page" means any page on a Website;
"PlumbFix" means PlumbFix, DrainFix or HeatFix
"Websites" means the websites with their home pages as set out below (and "Website" means any one of them):
www.pdhfix.co.uk - published by PlumbFix
and any other site or web address owned or operated by PlumbFix as may link to these Terms and Conditions from time to time.
b. Acceptable Use Policy
You agree to abide by all applicable laws, regulations and codes of conduct and ensure that any content uploaded or distributed or stored by you does not infringe the rights of others.
All material on the Websites and any material sent to you by e-mail or any other form from the Websites (the "content") or in any way relating to the Websites belong to us. You may retrieve and display content from the Websites on a computer screen, print a single copy of individual pages on paper and store such pages for caching purposes only, all for your personal and non-commercial use alone.
We own the copyright and all other intellectual property rights associated with the content save where otherwise stated. You may not do any of the following without prior written permission from us:
* Reproduce, other than allowed under this Acceptable Use Policy, or modify any of the content including research material distributed to you from our research department;
* redistribute any of the content (including using it as part of any library, archive or similar service);
* remove the copyright or trade mark notice(s) from any copies of content;
* create a database in electronic or structured manual form by systematically downloading and storing all and any of the content.
You may not use our trademarks without our prior written permission and then only in accordance with the rights you have been granted. Other product and company names and logos mentioned or displayed in the Websites may be the trademarks, service marks or trading names of third parties.
In accessing the Websites, or any one of them, you agree not to:
* impersonate another person or use a false name or a name you are unauthorised to use or create a false identity or e-mail address or try to mislead others as to the identity or origin of any communications;
* modify, access or make available data stored on a computer device which you have accessed through our network; make available or upload files that contain software or other material, data or information not owned or licensed to you or collect information about others (e.g. names/addresses) without their prior consent;
* damage, interfere with or disrupt access to the Websites or do anything which may interrupt or impair their functionality; make any commercial or business use of the Websites or resell or commercially benefit from any part or aspect of the Websites;
* publish, post, distribute, disseminate or otherwise transmit defamatory, offensive, infringing, obscene, indecent or other unlawful or objectionable material or information;
* threaten, harass, stalk, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;
* make available, upload or distribute by any means any material or files that contain any viruses, bugs, corrupt data, "trojan horses", "worms" or any other harmful software;
* falsify the true ownership of software or other material or information contained in files made available via the Websites; obtain or attempt to obtain unauthorised access, through whatever means, to the Websites, other services or computer systems or areas of our or any of our partners' networks;
* set up links from any website controlled by you to any Page, except to the home page of a particular Website, without our express written permission;
* assist others to do any of the above.
We retain the absolute right to prevent you from accessing the Website(s), without prejudice to any of our accrued rights, where we in our sole discretion consider it right to do so or we consider in our sole discretion that you are contravening our Acceptable Use Policy or any other term or condition of these Terms and Conditions.
Where any of the Websites (or Pages on any of the Websites) require that you register in order to use them, you are obliged to provide accurate and complete registration information. It is your responsibility to update and maintain any changes to that information (including your e-mail address) by altering your details as appropriate. Registration is for a single user only. On registration, where required you must choose a user name and password. We do not allow any of the following:
* any other person sharing your user name and password;
* access through a single user name and password being made available to multiple users on a network.
d. E-mail Policy
We reserve the right to take such action as we in our sole discretion deem fit in respect of any electronic mail ("e-mail") which contains threatening, abusive, malicious, pornographic, obscene, defamatory or otherwise illegal or inappropriate material.
You agree that we have no control over third party content and information which can be accessed using the Websites and that we do not examine or edit the use to which you or others put the Websites or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information. You agree that except for death or personal injury arising through our negligence, to the fullest extent permitted by law, we exclude any liability whatsoever for any loss or damage arising from use of the Websites. You furthermore agree to indemnify us in the manner set out in clause 6 below in relation to your use of the Websites.
We take all such steps as are reasonably necessary to provide a fast and reliable website, but exclude to the fullest extent permitted by law any liability for the security of the services on the Websites or for any disruption of the Websites however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems.
We provide access to the Websites on an "as is" basis and make no representations or warranties of any kind as to the Websites or the content. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Websites. Any liability, however it occurs, for any such inaccuracies or errors are expressly excluded to the fullest extent permitted by law.
A person who is not a party to this Agreement may not exercise any rights under the Contracts (Rights of Third Parties) Act 1999.
You agree to indemnify and hold us and any of our officers, employees and agents harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Websites and/or a breach of the Acceptable Use Policy and/or any of these Terms and Conditions.
g. Software and Security
We are not responsible for any technical or other issues that may arise if you download software from an external third party website (e.g. Acrobat Reader) or upgrade your browser software to enhance your usage of the Websites.
h. Changes to these Terms and Conditions
We reserve the right to make changes to any part of the Websites. Due to our policy of updating and improving the Websites, it may therefore be necessary to change these Terms and Conditions. If you use any of the Websites after we have published such changes, you will be agreeing to be bound by those changes. If you do not agree to be bound by them, you should not use the Websites.
i. Advertising and Sponsorship
The Websites may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Websites complies with applicable laws, codes and regulations. We exclude to the fullest extent permitted by law any responsibility for any error or inaccuracy appearing in any advertising or sponsorship material.
We may terminate the provision of any of the Websites or restrict your access to them without any prior notice to you where (by way of example and without limitation):
there is a regulatory or statutory change limiting our ability to provide a Website;
any event beyond our reasonable control prevents us from continuing to provide a Website; or we consider in our sole discretion that it is necessary to do so or you are otherwise acting in breach of these Terms and Conditions.
k. Additional Services
From time to time we may provide services through the Websites and Pages however, the download time may vary considerably between the types of content and you agree that you are wholly liable and responsible for any telephone call and/or other charges incurred in downloading the same.
Your dealings with any third parties, in particular advertisers and/or merchants, via the Websites, and any terms or conditions agreed with, or representations given by, such third parties, are solely between you and such third party. You agree that we are not liable for such dealings, and you agree to indemnify us in the manner referred to in clause 6 above in relation to such dealings.
m. Choice of Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales and you irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with, these Terms and Conditions.
You may not assign, sub-license or otherwise transfer any of your rights under these Terms and Conditions. If any part of these Terms and Conditions is found to be invalid by any court having competent jurisdiction the validity of the remaining terms will be unaffected. If either party does not exercise any right or remedy under these Terms and Conditions, this will not be taken to mean that they have been waived.
If you have any queries concerning any part of these Terms and Conditions please contact us by email, using the address indicated in the Website to which your query relates.